1. Connectors
2. Freshdesk Contacts

SyncPenguin's connector for Freshdesk contacts

Sync your Freshdesk contacts two-way or one-way with other apps and services

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Support teams often work with customer information that is scattered across Freshdesk, the company CRM, Outlook or Google address books, and marketing or billing tools. Keeping these records consistent by hand is slow and leads to outdated phone numbers, missing company details, and duplicate contacts. When agents can't see accurate customer data, response times suffer. This connector keeps Freshdesk contacts current in all of your tools, so support, sales, and finance teams work from the same information.

How does it work?

The Freshdesk Contacts connector keeps your Freshdesk customer records in sync with the other apps your business uses, including email clients, CRMs, marketing tools, accounting software, and online stores. You can set up one-way or two-way syncing so that new, updated, and deleted contacts flow between Freshdesk and your other tools automatically. With SyncPenguin's no-code rules, filters, and field mapping, you control which contacts are synced and how each field is carried over, including your Freshdesk custom contact fields.

What can Freshdesk contacts be synced with?

ActiveCampaign

Contacts

Attio

Contacts

Capsule CRM

Contacts

Copper CRM

Contacts

Exchange On-Premises

Contacts

Freshdesk

Contacts

Freshsales CRM

Contacts

Google

Contacts

HubSpot

Contacts

iCloud

Contacts

Mailchimp

Contacts

Method CRM

Contacts

Microsoft 365

Contacts

Microsoft 365 GAL

Users and org. contacts

Nimble CRM

Contacts

Notion

Contacts

Outlook

Contacts

Pipedrive

Contacts

Quickbooks

Contacts

Salesflare

Contacts

Salesforce

Contacts

SendGrid

Contacts

Shopify

Customers

Square

Customers

Xero

Contacts

Zoho CRM

Contacts

Popular real-world use cases

• 
  Sync Freshdesk contacts to your company's Microsoft 365 Global Address List so every employee can find up-to-date customer details in Outlook.

  
• 
  Two-way sync Freshdesk contacts with your personal Outlook contacts so customer phone numbers and emails are always at hand on your desktop and phone.

  
• 
  Push Freshdesk customers into the mailboxes of selected team members in Microsoft 365, filtered by a Freshdesk tag such as "VIP" or "Key Account".

  
• 
  Keep Google Contacts and Freshdesk in sync so agents and account managers using Gmail and Android always see the latest customer information.

  
• 
  Two-way sync HubSpot contacts with Freshdesk so support agents and sales reps share the same customer details, job titles, and companies.

  
• 
  Automatically create Freshdesk contacts from new Pipedrive or Zoho CRM contacts once a deal is won, using a no-code filter on a status field.

  

  
• 
  Send Freshdesk contacts to a Mailchimp audience and map Freshdesk tags to Mailchimp tags for targeted customer satisfaction or product update campaigns.

  
• 
  Sync paying customers from QuickBooks or Xero into Freshdesk so support always knows who your active clients are, and store the accounting ID in the Freshdesk External ID field.

  

  
• 
  Add Shopify and Square customers to Freshdesk automatically so your helpdesk already knows every buyer before they open a ticket.

  

  
• 
  Keep Salesforce or Freshsales CRM contacts aligned with Freshdesk, mapping custom fields such as account tier or contract renewal date between the systems.

  

  

Key features

Two-Way Sync

Keep Freshdesk contacts and your other apps aligned in both directions, including new, updated, and deleted contacts.

Custom Fields

Sync your Freshdesk custom contact fields, including text, number, dropdown, checkbox, date, URL, and phone fields.

Automatic Companies

Contacts are linked to the matching Freshdesk company by name. If the company doesn't exist yet, it is created for you.

Duplicate Prevention

Contacts are matched by email address, which keeps duplicates out of your Freshdesk helpdesk.

Tags & Filters

Sync Freshdesk tags and use them in no-code filters and rules to control exactly which customers are synced.

Affordable & Scalable

With SyncPenguin you only pay for changes to your data, regardless of how many contacts you initially have, or will have in the future.

Supported fields

First name Last name Full name Job title Company Emails (primary and additional) Phones (work and mobile) Address Description Tags External ID Language Time zone Active (verified) status Custom text fields Custom paragraph fields Custom number fields Custom dropdown fields Custom checkbox fields Custom date fields Custom URL fields Custom phone number fields

Things to note

• Freshdesk stores one work phone and one mobile phone per contact. If the other app has more phone numbers, the first work number and the first mobile number are synced.
• Freshdesk requires each email address to be unique. If a new contact uses the email of a previously deleted Freshdesk contact, SyncPenguin attempts to clear the old deleted record so the new contact can be created.
• Contacts are linked to a single company, matched by company name. Other company details, such as domains or company custom fields, are not synced.
• The Active (verified) status is read-only. It can be used in filters, rules, and mappings to other apps, but it is managed by Freshdesk itself.
• Freshdesk custom date fields store dates only, so any time-of-day information from the other app is not kept.
• When only a full name is available, SyncPenguin treats the first word as the first name and the rest as the last name. You can adjust this with custom rules if needed.
• Requests to Freshdesk are paced to stay within Freshdesk's API limits. The first sync of a very large contact list may take longer than later updates.
• Contacts deleted through the sync are moved to Freshdesk's Deleted contacts, so you can restore them if needed. You control whether deletions sync in either direction.

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Frequently Asked Questions

How do I connect my Freshdesk account to SyncPenguin?

You need your Freshdesk API key and your Freshdesk domain. The API key is in your Freshdesk profile settings. For the domain, enter only the part before .freshdesk.com. For example, if your helpdesk is at https://acme.freshdesk.com, enter "acme".

Can I sync Freshdesk contacts with Outlook or Microsoft 365?

Yes. You can sync Freshdesk contacts with Outlook Contacts, Microsoft 365 Contacts, or your organization's Global Address List, in one direction or both. You can also add filters so that only specific customers are synced.

Does the connector support Freshdesk custom contact fields?

Yes. Custom text, paragraph, number, dropdown, checkbox, date, URL, and phone number fields are detected automatically. You can map them to fields in your other apps or set them with no-code rules.

Will syncing create duplicate contacts in Freshdesk?

No. SyncPenguin keeps track of synced records and matches contacts by email address, which Freshdesk requires to be unique. This prevents duplicates during the initial merge and during ongoing syncing.

What happens when a contact is deleted?

You decide. With general and deletion rules, you can choose whether deletions sync and in which direction. Contacts deleted in Freshdesk through SyncPenguin go to Freshdesk's Deleted contacts, where they can be restored.

Can I sync only some of my Freshdesk contacts?

Yes. With SyncPenguin's no-code filters, you can sync contacts based on any available field, such as tags, company, job title, or custom fields. For example, you can sync only contacts tagged "VIP".

Are Freshdesk companies synced too?

Each contact's company name is synced. When a contact is synced into Freshdesk, it is linked to the existing company with the same name, or a new company is created automatically if none exists.

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About Freshdesk

Freshdesk is a popular cloud-based customer support platform from Freshworks, used by tens of thousands of businesses worldwide. It brings customer conversations from email, phone, chat, and social media into one ticketing system. It also includes automation, a self-service knowledge base, and reporting. Freshdesk contacts store the customer details that agents rely on to give fast, personal support.

Official website: https://www.freshworks.com/freshdesk/